Shipping & Return Policy
1.We will ship your item with USPS,or DHL then transit to USPS, FedEx then transit to USPS, package usually takes 3-10 business day(except holiday)
2.All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your Order ID
3.We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from eBay. OR, you may choose to have a replacement
4.Buyer is responsible for return shipping cost
As a leading global Okaygrowlight online LED retailer, we ship thousands of orders daily all over the United States. Just buy and enjoy our great service, we ship direct to your door. After we dispatch your goods, we will email you a tracking number form the courier company (this will be based on your email preferences). Depending on the chosen courier, there may sometimes be a delay of one working day between dispatching your order from our California warehouse or shipp form China factory and obtaining the shipping tracking number. If you have not received a tracking number from us, it probably means that we have not send out your order yet.
Please be patient.
Before we can dispatch your purchases, we may need to confirm your card issuer, the order processing time would be 1~3working days. We will do our best to keep delays to a minimum. Hope you understand.
The delivery time will depends on different express you choose(the delivery time starts from the moment the package has been send off, you will receive an email confirmation once the information updated, following date are in mainly Europe countries, Australia, Canada and New Zealand):
Express delivery: 3-8 working days
Standard delivery: about 5-10 working days
RETURNS OR EXCHANGES
We want you to be satisfied with your sgan.com purchases. SGAN team inspect each product before packaging to ensure the maximum customers satisfaction. If that’s not the case, we’ll gladly accept merchandise for return or exchange. We provide 7 days Fast Return or Exchange when you received your package without any reason.
Contact us or submit a request for a return or exchange, we will try our best to meet your request:
Love the item but need a different size, color or pattern? You are welcome to make an exchange as long as it is in stock.
Please contact us for the return or exchange in advance, and send the original package to our return center to the address we provided. For the refund, you are responsible for all return shipping costs. Please keep us updated for the return tracking number. Your return shipment is 100% your responsibility until we have received it and it is found to be in new condition. Once all the details are confirmed, the refund will be proceed within 24 hours. Hope you enjoy your shopping experiences with us.
Returns & Exchanges Policy
1.The product will not be returned without any problems;
2.The product must be returned without any problems, and the freight and taxes will be fully borne by the customer;
3.For products with quality problems, we provide a one-year warranty.
4.For a return or an exchange, provided it:
- Is in new condition
- Hasn’t been washed, worn or altered
- Is accompanied by the original invoice
Items that do not meet these criteria will not be considered for return.
Please return the package back to the following address:
303 Industrial Way, Unit 5 | Fallbrook, CA 92028
Phone Number: (+1) 631-746-7627 recipient: Mr Denis
If you change your mind about the products you have purchased from SGAN, we provide 7 days Fast Return or Exchange when you received your package without any reason. You must know the return shipping fee is paid by buyer.
We offer full refund if the order is cancelled before the shipment. You should contact us and send us email to cancel the order.
1.The Most of transaction we accept PayPal payment , If you want to make T/T. You need to going bank make transfer, then send back slip to us. the money must be received within 3 days from the date of purchase. then we will process the order.
2.Please leave note in PayPal when making the payment if you have any special requests
3.Orders will be processed instantly and dispatched within 1-2 days, so we do NOT accept any email/message note after you place orders
4.IMPORTANT! PLEASE READ! Buyers are responsible for import duties, custom fees and taxes, if any. Please check with your country’s custom office to determine the additional costs impose on the item prior to buying
We strive for our customer satisfaction at best possible. If you have any questions, please feel free to email our service specialists 24 Hours a Day, 7 Days a week. We will reply you ASAP. If no response within 24 Hours, please check the spam in your mail box.
We greatly appreciate your POSITIVE feedback. Please do NOT leave negative feedback without asking for help. Our aim is to provide Top Level Customer Service, normally so we will try our best to solve any problem you have.
Please DON’T leave negative or neutral feedback if you haven’t received item in 30 days, because we have mentioned the shipping time repeatedly.